My husband and I lately took a trip into the Virgin Islands and returned on 3/11/13. Our Flight residence on American Eagle flight 4891 was delayed for just take-off from St Thomas to San Juan. We were speculated to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple after a 2 hour layover. We had been reassured in St. Thomas that we would make our connection and the airplane would look ahead to the connecting passengers. When we arrived in San Juan we identified our flight had now taken off. In looking to take care of this we have been scolded for visiting the Completely wrong counter (We were being despatched by an American Eagle personnel to the American ticket counter). Amazingly nevertheless, Though we experienced dedicated that “fake pas,†he was ready to print a Jet Blue ticket from his American terminal! Thankfully we were finally on our solution to our vacation spot – JFK in New York. When we questioned about our baggage the American agent in San Juan wasn’t guaranteed what to inform us. He said they'd most likely skipped the flight to JFK also but to check when we arrived there. As we envisioned, our luggage didn't follow us to New York so we filed a claim and had been despatched on our way back again to Lisbon, CT 3 hours clear of Ny. Another early morning, on three/eleven/thirteen, we referred to as American Airways about our baggage Which’s the place the runaround commenced. We were originally told that our baggage Must have made it to JFK that morning but they might not notify.
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The primary Web-site address for American Airways is . You may ebook flights and try to find holiday vacation deals as well as other travel requirements on the site. You can also accessibility your American Airways account and phone buyer service.
Fantastic Early morning, I had been wondering what are the necessities essential when a consumer travels which has a minor. Thanks for just about any facts regarding this subject.
making contact with a true individual at AA client service is next to unattainable. The Web-site checklist a phone number, which can be for cargo Which only references a Site that is certainly no help in any respect.
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Particularly upset re deficiency of acknowledgment of any distress I encountered. Looks as if a simple courtesy.
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I've usually used continental airways and experienced changed to American but after this incident I don’t Feel sick at any time fly along with you guys any longer a cockaroach on a airplain im guaranteed everyone on facebook would want to no about this even the news very discustin and unpleasant I believed airplains ended up pest contal free.
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I sincerely hope to receive a favourable reply inside the next several times, so I'm able to continue employing American Airways for my travel.
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